Shipping policy
SleepEZ Shipping Policy
We aim to deliver your SleepEZ products quickly and reliably.
If you need support with your order, we’re always here to help:
Most orders ship within 2–3 business days
Orders placed before 11:00 AM Sydney time often ship the same business day
Tracking is provided for all deliveries
Delivery estimates exclude weekends and public holidays
Some multi-item orders may ship separately
Please ensure your address is correct at checkout — once shipped, we cannot change it.
If a parcel becomes delayed or lost, we’ll assist in contacting the carrier.
🌍 Shipping by Region
🇦🇺 Australia
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Shipped from our Sydney warehouse
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Standard delivery: 2–8 business days
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Express delivery: 1–4 business days
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Free shipping available on qualifying orders at checkout
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Orders before 12 PM Sydney have a strong chance of same-day dispatch
🇳🇿 New Zealand
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Shipped from our Sydney warehouse
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Delivery typically 4–12 business days
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Shipping cost is calculated at checkout based on item size and weight
🇬🇧 United Kingdom
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Shipped from our international fulfilment centres (location varies by item and availability)
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Delivery generally 3–8 business days
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Economy and Standard tracked services available
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Free shipping once your order meets the required checkout minimum
🇺🇸 United States
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Shipped from our international fulfilment centres closest to your delivery location
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Shipping rates and delivery timeframes are shown at checkout
🇨🇦 Canada
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Shipped from our international fulfilment centres depending on product location and stock
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Delivery times and shipping charges are displayed at checkout
Delivery Instructions
You may provide delivery notes during checkout.
SleepEZ is not liable for:
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Parcels lost or stolen after delivery
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Delivery delays due to incorrect address information
But we will help you liaise with the carrier whenever possible
Damaged Deliveries
If your order arrives damaged:
1️⃣ Take photos of the packaging and product
2️⃣ Contact us right away at support@sleepez.com.au
We’ll guide you through the next steps and assist where possible.
Need Help?
We’re always here to support your sleep journey 💛
📩 support@sleepez.com.au